EQ2 - Server Availability and Resolution of Issues

[Nocte]

December 18, 2004 12/18/2004 1:45 pm

Unforeseen issues arose following the game update on Friday, Dec. 17th.
that forced us to take the EQII servers offline. While a number of worlds have been restored to service, there are some that remain unavailable. Please know that every available resource here at SOE is working on the swift and accurate return of those remaining servers, as well as taking necessary steps to ensure that these issues do not arise in the future.

As a thank you to our customers for their patience during this outage, we are removing all experience and tradeskill debt for all characters. In addition, we will also be offering free time to help make up for the time you're unable to play. Exact details regarding time extensions will be available once all issues are resolved.

Our apologies for the inconvenience this has caused and our thanks you all very much for your understanding.

- The EverQuest II Team

[Ruccus]

An update (http://eqiiforums.station.sony.com/eq2/board/message?board.id=news_announcements&message.id=75) as of yesterday night:

Hello Everyone,

We sincerely apologize for the downtime this weekend. We had some hardware issues that caused us to have to tread very carefully in bringing the game back up. We wanted to triple check everything to make sure there wouldn’t be any major problems, and it’s taken a while to both fix the problem (we had to fly out engineers from one of our hardware vendors) and to bring each of the servers back online because of the careful validation process we need to go through. We have to do this very carefully and we hope you can understand our desire to do this right. We're trying to balance that with getting the game back up as quickly as possible. So far most servers are back up and the rest should be up in the next 4-6 hours... hopefully less. I realize that ETA's that come and go can frustrate people, so we do our best to give you the most realistic estimates possible.

Out of respect for our players, we’re doing the following:

1) Every player will receive 3 free days.

2) Early this week (Monday or Tuesday) we will have a 24 hour period where we will have accelerated XP gain. Details are still being worked out and we’ll communicate this to you as we firm up the plans.

We are committed to providing you with excellent service. Our team has been here for over 40 hours straight, and I can tell you our dedication to doing right by our players is the thing that’s foremost on everyone’s mind here at SOE.

Thank You,

John Smedley
President, Sony Online Entertainment


And:

We wanted to thank you for your patience with the issues that we've needed to deal with over the last several hours. As a small token of our appreciation, we have increased experience gain for both adventuring and tradeskilling. This additional bonus will continue for 48 hours, starting with our normal update on Sunday morning at 7AM PST, and last until our update of Tuesday morning. Once again, thank you for your patience, and incredible support.


The EverQuest II Team

Bruce A. Ferguson
Live Producer, EverQuest II

[Nocte]

Very nice!

I guess I'm glad I had too much holiday stuff going on this weekend. Didn't get the frustration of the server issues.