EZ_Asema
02-17-03, 01:11 PM
I wasn't going to post this originally, but its been over a week and I havn't even got a response via email about the situation. Let's take a look at customer support at its finest.
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[Sat Feb 08 18:45:47 2003] Kimbial tells you, 'hello Asema, GM Kimbial here...do you have a moment to talk?'
[Sat Feb 08 18:46:00 2003] You told Kimbial, 'Yes'
[Sat Feb 08 18:46:07 2003] Kimbial tells you, 'can you tell me what happened last night'
[Sat Feb 08 18:47:36 2003] You told Kimbial, 'Ok I obtained my Refined Ancient Blade after some hard work, im suppose to turn it in to Thelin and Faelin (sp) spawns. I handed it to thelin he hands it back (like he's suppose to) and I hand it to the lady, she comments something about making sure it got into the right hands and ate it , im guessing due to my level. I hailed her for about 2 hours trying to get a guide to see the situation but none ever showed'
[Sat Feb 08 18:48:30 2003] Kimbial tells you, 'that is correct, players below the level of 50 should not receive an epic'
[Sat Feb 08 18:48:54 2003] You told Kimbial, 'Yet every NPC responded to me and even handed me each item they requested'
[Sat Feb 08 18:49:16 2003] You told Kimbial, 'I don't wish to have the epic rewarded to me, just the Refined Ancient Sword so i can level to level 50 and redo the turn in'
[Sat Feb 08 18:49:23 2003] Kimbial tells you, 'yes, I saw that with you trades'
[Sat Feb 08 18:50:57 2003] Kimbial tells you, 'I am afraid I am going to decline, you will have to redo the quest when you are of the appropriate level'
[Sat Feb 08 18:51:15 2003] You told Kimbial, 'Why? Not one NPC told me of this level requirement'
[Sat Feb 08 18:51:40 2003] Kimbial tells you, 'the quest failed because of your level, no reimbursment is available'
[Sat Feb 08 18:52:03 2003] You told Kimbial, 'I've completed the entire quest, you can see that in all my trade logs. I don't wish my epic to be refunded just the item I lost due to a requirement I wasn't aware of'
[Sat Feb 08 18:54:10 2003] Kimbial tells you, 'I do not know how to explain it to you better....the quest failed, the quest was not bugged, there is no reimbursal, I do regret that you took the time before you should have to do this quest that is not available at your level'
[Sat Feb 08 18:55:16 2003] You told Kimbial, 'So wait, nowhere in the quest does it tell me Im to low, and unlike other quest where they will give you the item back if they dont want it this one chooses to EAT my item, and I can't even get a reimbursal for the item eaten'
[Sat Feb 08 18:55:42 2003] Kimbial tells you, 'that is correct'
[Sat Feb 08 18:56:24 2003] You told Kimbial, 'So why can't my Refined Ancient Sword be reimbursed? It's obviously a problem on the games side to let me obtain all these items then to eat it , not my own'
[Sat Feb 08 18:56:56 2003] You told Kimbial, 'I even still have the other sword for the Earthcaller in my bags'
[Sat Feb 08 18:58:42 2003] Kimbial tells you, 'that is great that you were able to get so far, now you know not to turn it in until you are of the level to receive it'
[Sat Feb 08 19:00:46 2003] You told Kimbial, 'get so far? The swiftwind was completed. That was the final turn in. The quest allows me to finish every part of the quest but not get the reward , and instead of handing it back or telling me to wait till 50 it will eat it. And you expect me to redo the quest at level 50? Take an apology and skip along my way...how exactly is this CS, im receiving no support,I didnt' design this NPC's who maybe shouldnt have given me the quest to give it to me or to han dme items i shouldnt have gotten. '
[Sat Feb 08 19:01:13 2003] You told kimbial, 'it took them all and now that its gone i get a pat on my back and told basically better luck next time but your screwed'
[Sat Feb 08 19:09:09 2003] You told kimbial, 'Is there a reason you allow the quest to be completed until the final turn by any level and then have the last piece eaten without warning? The lady Faelin i think, even responded to my hails and Thelin TOLD me to give her the sword, you can look all this up. I did what the quest told me to do and I get nothing out of it, not even a reimbursal or the item handed back to me by the NPC'
[Sat Feb 08 19:10:37 2003] Kimbial tells you, 'I do not allow for anything in regards to quest NPCs'
[Sat Feb 08 19:11:12 2003] You told Kimbial, 'You see the problem in the quest obviously and yet nothing is done about it tho right? Not even a refund for losses'
[Sat Feb 08 19:11:57 2003] Kimbial tells you, 'there is nothing wrong with the quest, it is designed for 50 +, I regret your loss but I am unable to assist you with it'
[Sat Feb 08 19:13:00 2003] You told Kimbial, 'don't be so arrogant about it. You see the problem in the fact that it never once says its designed for level 50+, how exactly am i suppose to have known this?'
[Sat Feb 08 19:13:19 2003] You told Kimbial, 'when i gave thelin the sword he didnt say ' sorry your not level 50 ' '
[Sat Feb 08 19:14:15 2003] You told Kimbial, 'why on ever other quest will the NPC tell you he has no need for the item and hand it back, but on this one it's simply DESTROYED?'
[Sat Feb 08 19:14:18 2003] Kimbial tells you, 'our converstation is over, please e-mail eqcsr@soe.sony.com reference the issue, I still wish you a good night and safe hunting'
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Note: EQCSR@soe.sony.com isn't even a legit email. I had to log back on and get the real one after trying to send my email. The actual address is EQCS@soe.sony.com.
-Asema Shade-
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[Sat Feb 08 18:45:47 2003] Kimbial tells you, 'hello Asema, GM Kimbial here...do you have a moment to talk?'
[Sat Feb 08 18:46:00 2003] You told Kimbial, 'Yes'
[Sat Feb 08 18:46:07 2003] Kimbial tells you, 'can you tell me what happened last night'
[Sat Feb 08 18:47:36 2003] You told Kimbial, 'Ok I obtained my Refined Ancient Blade after some hard work, im suppose to turn it in to Thelin and Faelin (sp) spawns. I handed it to thelin he hands it back (like he's suppose to) and I hand it to the lady, she comments something about making sure it got into the right hands and ate it , im guessing due to my level. I hailed her for about 2 hours trying to get a guide to see the situation but none ever showed'
[Sat Feb 08 18:48:30 2003] Kimbial tells you, 'that is correct, players below the level of 50 should not receive an epic'
[Sat Feb 08 18:48:54 2003] You told Kimbial, 'Yet every NPC responded to me and even handed me each item they requested'
[Sat Feb 08 18:49:16 2003] You told Kimbial, 'I don't wish to have the epic rewarded to me, just the Refined Ancient Sword so i can level to level 50 and redo the turn in'
[Sat Feb 08 18:49:23 2003] Kimbial tells you, 'yes, I saw that with you trades'
[Sat Feb 08 18:50:57 2003] Kimbial tells you, 'I am afraid I am going to decline, you will have to redo the quest when you are of the appropriate level'
[Sat Feb 08 18:51:15 2003] You told Kimbial, 'Why? Not one NPC told me of this level requirement'
[Sat Feb 08 18:51:40 2003] Kimbial tells you, 'the quest failed because of your level, no reimbursment is available'
[Sat Feb 08 18:52:03 2003] You told Kimbial, 'I've completed the entire quest, you can see that in all my trade logs. I don't wish my epic to be refunded just the item I lost due to a requirement I wasn't aware of'
[Sat Feb 08 18:54:10 2003] Kimbial tells you, 'I do not know how to explain it to you better....the quest failed, the quest was not bugged, there is no reimbursal, I do regret that you took the time before you should have to do this quest that is not available at your level'
[Sat Feb 08 18:55:16 2003] You told Kimbial, 'So wait, nowhere in the quest does it tell me Im to low, and unlike other quest where they will give you the item back if they dont want it this one chooses to EAT my item, and I can't even get a reimbursal for the item eaten'
[Sat Feb 08 18:55:42 2003] Kimbial tells you, 'that is correct'
[Sat Feb 08 18:56:24 2003] You told Kimbial, 'So why can't my Refined Ancient Sword be reimbursed? It's obviously a problem on the games side to let me obtain all these items then to eat it , not my own'
[Sat Feb 08 18:56:56 2003] You told Kimbial, 'I even still have the other sword for the Earthcaller in my bags'
[Sat Feb 08 18:58:42 2003] Kimbial tells you, 'that is great that you were able to get so far, now you know not to turn it in until you are of the level to receive it'
[Sat Feb 08 19:00:46 2003] You told Kimbial, 'get so far? The swiftwind was completed. That was the final turn in. The quest allows me to finish every part of the quest but not get the reward , and instead of handing it back or telling me to wait till 50 it will eat it. And you expect me to redo the quest at level 50? Take an apology and skip along my way...how exactly is this CS, im receiving no support,I didnt' design this NPC's who maybe shouldnt have given me the quest to give it to me or to han dme items i shouldnt have gotten. '
[Sat Feb 08 19:01:13 2003] You told kimbial, 'it took them all and now that its gone i get a pat on my back and told basically better luck next time but your screwed'
[Sat Feb 08 19:09:09 2003] You told kimbial, 'Is there a reason you allow the quest to be completed until the final turn by any level and then have the last piece eaten without warning? The lady Faelin i think, even responded to my hails and Thelin TOLD me to give her the sword, you can look all this up. I did what the quest told me to do and I get nothing out of it, not even a reimbursal or the item handed back to me by the NPC'
[Sat Feb 08 19:10:37 2003] Kimbial tells you, 'I do not allow for anything in regards to quest NPCs'
[Sat Feb 08 19:11:12 2003] You told Kimbial, 'You see the problem in the quest obviously and yet nothing is done about it tho right? Not even a refund for losses'
[Sat Feb 08 19:11:57 2003] Kimbial tells you, 'there is nothing wrong with the quest, it is designed for 50 +, I regret your loss but I am unable to assist you with it'
[Sat Feb 08 19:13:00 2003] You told Kimbial, 'don't be so arrogant about it. You see the problem in the fact that it never once says its designed for level 50+, how exactly am i suppose to have known this?'
[Sat Feb 08 19:13:19 2003] You told Kimbial, 'when i gave thelin the sword he didnt say ' sorry your not level 50 ' '
[Sat Feb 08 19:14:15 2003] You told Kimbial, 'why on ever other quest will the NPC tell you he has no need for the item and hand it back, but on this one it's simply DESTROYED?'
[Sat Feb 08 19:14:18 2003] Kimbial tells you, 'our converstation is over, please e-mail eqcsr@soe.sony.com reference the issue, I still wish you a good night and safe hunting'
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Note: EQCSR@soe.sony.com isn't even a legit email. I had to log back on and get the real one after trying to send my email. The actual address is EQCS@soe.sony.com.
-Asema Shade-