Radeon All-in-Wonder issues

[PsiKoTicK]

Ok, had a client who wanted a second monitor added to his PC for added desktop space (he wants multiple web pages, and word documents, etc, open)... so I was surfing around for him, and saw an all-in-wonder VE card, and mentioned TV and recordable options, and he jumped all over it... whee

got a new monitor, new card... installed card, and monitor... TV functions refuse to work, when I Do the self test, it says "no radeon drivers installed"... it's obviously installed, the 2nd monitor works, and it says "radeon 7500" in the listing

I have a week or so before he's gonna call back to get it working (he's happy with the larger desktop, and was too busy for me to spend hours looking at this thing)... the ONLY thing I personally can think of is that his nvidia geforce 4 ti4200 is the first graphics card in the list (it's AGP, and preinstalled, the new AiW is PCI and recently installed)... couldn't find help on ATI's site, but I may not have looked hard enough

system is running windows XP home (which makes no difference in this situation, and pro isn't an option anyway)
2.0ghz p4, 512 ram

it's just a simple video issue, and I couldn't get the solution to click... any ideas? Veteran Kakarat Doomstalker
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[Ruccus]

Are you sure you installed both the display driver and the multimedia center? The ATi MMC handles the TV duties, not the Catalysts.

[PsiKoTicK]

yes, multimedia center is installed... all the players launch, except DVD, and I have no TV options anywhere

the install book said something about the radeon having to be the main card... andI have 0 idea how to make it happen, or why it should even matter Veteran Kakarat Doomstalker
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[Ruccus]

I use a TV wonder (a separate card which just does TV) and I seem to recall needing to install a capture driver or something. It should be on the CD that came with the card; I'll see if I can get a link from ATi's site and edit this post.

Edit: Try installing the "WDM Capture Driver version 6.14.10.6227" from this page. Have you been able to install the "Guide Plus+" program yet? I think the capture driver may be part of the CD's installation of Guide Plus.. Edited by: Ruccus at: 1/23/04 8:07 pm

[EZ_Maht Stohlit]

May be a setting in the bios. I can set a PCI card as primary video adapter on one of my PCs with AGP.

[PsiKoTicK]

Yeah, I installed all the drivers, and stuff from the CD.

I will have to look in the bios, I suppose.. :\ Veteran Kakarat Doomstalker
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[EZ_Grinkle]

I had huge problems getting my Radeon drivers all straightened out.

My 9800 had a disk, my TV-Wonder Remote had a disk with, as far as I could tell, absolutely identical markings on it, but the drivers they had on them were different versions. The TV functions didn't work and my attempts to uninstall ALL Radeon drivers and do clean slate latest driver installs were always foiled by Windows pulling some old Radeon drivers out an archive somewhere. I was in the middle of trying to figure out how to sabatoge this and get the system to boot to a pure vga driver when my raid went down and I had to do a full re-build anyway, so I made sure I was installing a self-consistent set the second time around.

Be careful updating Radeon drivers to get the TV to work - there are about 4 different devices and the multi-media center to all keep compliant, and the uninstall doesn't get you clean, in my experience.